Refund policy
Effective Date: January 1, 2024
Thank you for choosing The Passionate Stewardship for your bath and body self-care needs. We strive to provide you with high-quality products, and we want you to be completely satisfied with your purchase. Please take a moment to review our return and refund policy.
Returns
If you are not completely satisfied with your purchase, you may return the item within 14 days from the date of purchase for a full refund or exchange. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received. To initiate a return, please contact our customer service team at info@thepsbox.com to obtain a return authorization. Include your order number and the reason for the return in your email.
Customers are responsible for return shipping costs, except in cases where the return is due to a defective or damaged product. Once we receive the returned item and inspect it, we will notify you of the status of your refund or exchange.
Refunds
Refunds will be issued to the original payment method used during the purchase. If your return is approved, the refund will be processed within 5 to 7 business days. Refunds may take additional time to reflect in your account, depending on your payment method and financial institution.
Exchanges
If you wish to exchange a product for a different variant or item, please contact our customer service team to initiate the exchange process. Exchanges are subject to product availability. If the requested item is not available, we will work with you to find a suitable alternative or provide a refund.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team within 5 days of receiving the product. We may request photographic evidence of the damaged or defective item to expedite the resolution process. In cases of damaged or defective items, we will cover the cost of return shipping and provide a full refund or replacement, whichever you prefer.
Contact Information:
The Passionate Stewardship Box1317 Kinston Street, New Bern, North Carolina 28560
info@thepsbox.com
252-631-2158
We appreciate your business and value your satisfaction. If you have any questions or concerns, please do not hesitate to contact our customer service team. Thank you for choosing The Passionate Stewardship Box for your bath and body needs.
The Passionate Stewardship Box reserves the right to update or modify this return and refund policy at any time without prior notice. Please check our website for the most up-to-date policy.