Shipping policy

Shipping Policy

  1. Processing Time:
  • Orders are typically processed and shipped within 1-4 business days of the order date.
  • Orders placed on weekends or holidays will be processed on the next business day.
  1. Shipping Methods:
  • We offer several shipping options to meet your needs, including standard and expedited shipping.
  • Shipping costs are calculated based on the weight of your order and the delivery location and that information is provided to you at checkout.
  1. Shipping Destinations:
  • We currently ship to the United States only.
  • To our international friends, we are working on how we can best ship to you in a way that is financially friendly to our company and you. Please be patient with us. 
  1. Shipping Confirmation:
  • Once your order has been shipped, you will receive a confirmation email with tracking information.
  • Please allow up to 24 hours for the tracking information to update.
  1. Shipping Delays:
  • While we strive to meet the estimated delivery times, shipping delays may occur due to unforeseen circumstances such as weather conditions, or high order volumes.
  • If there is a significant delay in the shipment of your order, we will notify you promptly.
  1. Order Tracking:
  • You can track your order using the provided tracking number on our website or through the carrier's website.
  1. Shipping Rates:
  • Shipping rates are based on the weight of your order and the destination. The rates will be calculated at checkout. We worked hard to get you the best rate possible.
  1. Free Shipping and Local Delivery:
  • We offer free shipping on a promotional basis and will notify our customers when that occurs or you will be surprised at checkout (who doesn't love a surprise). If you are local to New Bern we will deliver your products to you. 
  1. Returns Due to Shipping Issues:
  • If your order is damaged during shipping or if there are any shipping-related issues, please contact our customer support within 24 hours of receiving your order. Include photos of the damaged items and packaging for prompt assistance. Please note: Depending on the inventory at the time of shipping-related issues, it could take up to 14 days for us to replace your product. Often we are at the mercy of our vendors.
  1. Contact Information:
  • If you have any questions about our shipping policy, please contact us at info@thepsbox.com.

Note: This shipping policy is subject to change without notice. Please review it regularly for updates.